关于运输 SHIPPING QUESTIONS
- 我们使用 Pos Laju, DHL 或 EasyParcel. 当货品从我们的公司出发后,您会在3至5个工作天里收到货品.
- 若您想要在当天发货, 请在当天的上午10时下单. 若在当天的10时后才下单,那么货品将会在隔天才寄出.
DO YOU SHIP WORLDWIDE?
- Right now we are only able to ship online orders within West and East Malaysia.
WHEN WILL MY ORDER SHIP?
- We ship all orders via Pos Laju, DHL or EasyParcel. When your order is shipped from our warehouse, your order will arrive at your door in 3-5 business days or less.
- Your order needs to be purchased before 10:00 am for same day delivery. If your order purchased after 10:00 am for next day delivery.
WHY HASN'T MY ORDER SHIPPED OUT IN THE STANDARD TIME?
- There may be some delays when there is a sudden, large influx of orders. Do bear with us as we could not fulfill next day delivery promise due to massive orders and transaction and availability issues.
HOW CAN I TRACK MY ORDER?
- When your order is ready to ship, our warehouse packs the order, and then creates a Pos Laju, DHL or Aramex tracking number which can found at your order that same day or next day. If you do not get a tracking number, please email us at or whatsapp us and we will provide you with one.
WHAT PAYMENT METHOD DO YOU ACCEPT?
- We accept Visa, MasterCard, Paypal and ATM Transfer.
WHAT IF PREFERRED PAYMENT METHOD IS NOT LISTED?
- If your preferred payment method is not listed, please contact us to make other payment arrangement.
RETURN & EXCHANGE QUESTIONS
HOW DO I RETURN / EXCHANGE MY ORDER?
- In the rare case this might happen, your request needs to be emailed to email@example.com within 3 days from date of delivered. Kindly provide us a photo of the defect, damage or wrong item as a proof in order to proceed with a replacement and email us the Refund Application Form with the following format below:
Reason: (For feedback purposes)
Bank account details (full name/bank account number/which bank)
DO YOU ACCEPT RETURN / EXCHANGE AT PROMOTION PERIOD?
- No. Items bought during promotional or seasonal events are not accepted for returns and exchanges.